How We Work
Insurance shouldn’t be a mystery... or a money pit.
At Luma, we do things differently
We charge a fixed fee
We remove hidden commissions that incentivise brokers to keep premiums high. We charge a fixed fee, so we are incentivised to get you the right cover at the lowest cost.We explain things in plain English.
No jargon. Just clear advice based on your actual needs — not what’s easiest to sell.We show you the options.
You’ll get a side-by-side comparison of quotes with transparent pricing and a clear recommendation.We re-check the market every year.
‘Lazy renewals’ (just accepting the current insurer’s renewal terms) is a guaranteed way to increase your premiums. We shop around annually to make sure your cover still fits, and you’re not overpaying just because it’s “easy.”Here's How We Do It
STEP 1
Tell us about your business
What you do, what matters most, and what you want to protect.
STEP 2
We find the right cover
We compare policies and explain them in plain English. You get clear choices, not confusing fine print.
STEP 3
Transparent pricing
We remove hidden commissions and charge you the base premium + our transparent fixed fee
ONGOING
Annual market check to ensure you have the best deal at each renewal.
We’re rebuilding how trust is earned in insurance — with facts, not fluff.
FAQs
Is the Fixed Fee model always cheaper?
98% of Luma clients paid less with Luma than they did the year before. 80% of these saved more than 20%. It is not simply that our fixed fee is lower than the commission most brokers take; it is that we have no incentive to keep your premium high, as it will not mean we earn more (like 99% of brokers).
With the Fixed Fee, do I still get the same level of support?
Absolutely. The level of advice, claims support, and annual reviews is identical regardless of how you choose to pay us.
Do you get 'kickbacks' from insurers if I choose the commission model?
No hidden kickbacks. Almost every broker does, Luma does not. We receive the in-built commissions before we send you the premium.
Not sure what you need? We’ll help you figure it out.